The power of positive energy

| February 21, 2009

Samantha for Obama – Feb19 in Ottawa The thrill of being on Parliament Hill last Thursday is still hard to put into words. Despite the heavy security, thousands of cheerful and peaceful Obama admirers joined together to welcome the new era to Canada. Never before has the energy been so charged with optimism, and I […]

Boutique-hotels can teach everyone about customer service

| February 10, 2009

In recent years, the term “boutique” provider has been coined as the highest standard of personalized customer care in many industries. So how do those high-end boutique hotels do it so well, effortlessly and seamlessly? It’s all in the details, they would casually tell you, but you can’t “buy” the right attitude or the enthusiasm of […]